Mission Statement
High Edge Consulting aims to deliver complete Customer Satisfaction and the absolute highest standards of expert work achievable. We will achieve this through a process of genuine partnership and dialogue with our clients together with continual education of our consultants. We are ethically led and remain independent of third party incentives and agreements.
‘We have been delighted with all aspects of work carried out by High Edge Consulting and find their customer care and support exceptional.’
- Paul Richards,
- Managing Director
- bms Critical Care
Quality is at the heart of High Edge Consulting. We set ourselves stringent quality objectives that we monitor and review reqularly to ensure that the service we deliver and the way in which we deliver it, is quality driven and provides enviable customer satisfaction. The environment is all around us and High Edge Consulting is committed to taking action to protect the environment, reduce waste and recycle as much as possible. We ensure that we consider the impact on the environement in everything we do.
Quality Policy
High Edge Consulting Limited provides consultancy, training and auditing services for management systems in line with ISO 9001, ISO 14001, ISO 13485 and Medical Device Regulatory Affairs requirements.
To enable these services to be delivered effectively we work in partnership with customers, building relationships to the benefit of both parties. Relationships are built on the back of strong customer facing processes, supported by the knowledge, skill and expertise of our staff, and enable us to clearly and openly communicate throughout delivery to enable understanding and awareness.
A key strength of the business is the ability to understand and interpret customer requirements to identify the most suitable and appropriate product and solution for the customer, thus giving the business the agility to react to customer requirements.
Customer satisfaction is vital to our business and as such processes are in place within the business to enable customers to feedback their perceptions and satisfaction on activities performed. This information is used proactively to drive improvement within the business.
High Edge has implemented a quality management system, aligned to the requirements of ISO 9001, to support the business in working effectively and efficiently. The business commits to managing, maintaining and improving this quality management system to ensure it continues to support the business.
In support of this policy a series of objectives have been created by Top Management, supported by ongoing monitoring and measurement, which are reviewed on an ongoing basis as part of the business management process.
Peter Rose
Managing Director
September 2009
Environmental Policy
High Edge Consulting Limited provides consultancy, training and auditing services for management systems in line with ISO 9001, ISO 14001, ISO 13485 and Medical Device Regulatory Affairs requirements.
We are committed to identifying and reducing the pollution and consumption linked to the provision and delivery of the services and associated with the business in general.
To support this commitment we provide clear and concise communications to both staff and customers, where appropriate, to ensure they understand the business commitment to environmental performance and the importance their actions have in enabling and supporting improvement.
High Edge has implemented an environmental management system, in compliance with the requirements of ISO 14001, to support the business in positively working in line with its legislative and other applicable requirements. The business commits to managing, maintaining and improving this environmental management system to ensure it continues to support the business and improves environmental performance.
In support of this policy a series of objectives have been created by Top Management, supported by ongoing monitoring and measurement, which are reviewed on an ongoing basis as part of the business management process.
Peter Rose
Managing Director
September 2009
Environmental Aspects
High Edge Consulting regularly reviews business activities to identify environmental aspects. Each aspect is defined, documented into an aspects register and categorised according to severity to identify those that have a significant environmental impact. Actions are identified and agreed for each aspect to mitigate their environmental impact.
High Edge Consulting’s aspects register can be downloaded here for information.